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Rombout V.'s avatar
Rombout V.
Helpful | Level 5
8 months ago

I keep seeing an error with Google Play on my Android mobile app and I can't check my Dropbox plan.

Imntrying to view my plan on android 14 Samsung S24+

I keep getting this error. When incheck linked device, this same device was link already twice. So unlinoed those. But it still shows the same error.

The info it shows is insufficient and not helpful

 

How can I solve this issue?

 

Error Messages
Plans

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  • Rombout V.'s avatar
    Rombout V.
    Helpful | Level 5
    8 months ago

    Okay i found the this page through a search. This website has serious issues.

    PS why is it so hard to add images here. Thats not really helpful!


    Error

    Profile overview

     

  • Rombout V.'s avatar
    Rombout V.
    Helpful | Level 5
    8 months ago

    I can't attach inages here on mobile browser. 

    When I got to this website on desktop. I see tons of errors in the notifications page. It show something for a split second and the text disappears 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Welcome back to the forum, Rombout V.! 

    Can you send me a few screenshots of what you see on your end, when opening your Dropbox mobile app and going to your Account tab? 

    Also, since your email address will be showing on the screenshot, please make sure to mask it first.

    Let me know when you’re ready.

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