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LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
2 years ago
Solved

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX????????

I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even know I had an account.. I had to make one to try to find the support team... I need to find out what account is connected to my card!!!

billing
Payments
  • Nancy's avatar
    Nancy
    2 years ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

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  • BlueSeaSandGirl's avatar
    BlueSeaSandGirl
    New member | Level 2
    2 years ago

    I'm being charged $13.20 every month for dropbox.  I want to keep my subscription but I want to change my credit card.  when I log into my account, it says I have a basic plan and no statements.  I'm not sure if this is the account that is charging me or not.  I do have another account and that one also says i'm not being charged money yet the money keeps coming out of the wrong credit card.  There is no way to speak to customer service unless you pay.  I do pay!!  I just can't figure out where its coming from.  does someone have a phone number to get help for paying customers?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    BlueSeaSandGirl wrote:

    I'm being charged $13.20 every month for dropbox. ... I just can't figure out where its coming from.

    Use the credit card charge lookup tool to identify the account you're being charged for.

  • caryldillon's avatar
    caryldillon
    New member | Level 2
    2 years ago

    It is INSANE, they take you around in circles and there is absolutely no place on their website or in my account that tells you how much you are being billed. It is beyone frustrating.

     

  • man3ment's avatar
    man3ment
    New member | Level 2
    2 years ago

    I would like to know which account is associate to monthly payment of my Credit Cards

  • Sayu's avatar
    Sayu
    Explorer | Level 3
    7 months ago

    I have a exactly same problem now. 
    I went to a private browsing/incognito window and went tohttps://www.dropbox.com/get_help this page and contacted twice. 

    But they never responded and keep charging me. 

    Did you solve your problem since then? If so, could you please tell me how? 
    Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Sayu - sorry to hear you're having issues with this. 

    Can you please clarify if you had upgraded directly through the website or if it was via the app store on a mobile device instead?

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