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Jabalani340's avatar
Jabalani340
New member | Level 2
3 years ago
Solved

Can’t find my account

I have a monthly payment to Dropbox through PayPal. However that payment is not attached to the Dropbox account I use. How do I find what email is attached to that account please?

billing
Payments
  • Jay's avatar
    Jay
    3 years ago

    Hi Jabalani340, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

4 Replies

  • EvanDBX's avatar
    EvanDBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jabalani340, thanks for posting!

     

    Can you try signing in to your PayPal account, click on one of these monthly payments and then locate the PayPal transaction ID? It should be consisted of 17 digits and alphanumeric characters.

     

    If you manage to locate it, you can then use our credit card self-serve lookup tool, in order to locate the email associated with your upgraded account. 

     

    Keep me posted!

  • Jabalani340's avatar
    Jabalani340
    New member | Level 2
    3 years ago
    Thanks Evan. I found the PayPal ID and entered it, but when I pressed submit it took me to an unrelated page that gave me options to ‘ask my own questions’
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jabalani340, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • RoseCothren's avatar
    RoseCothren
    New member | Level 2
    3 years ago

    Thank you, it solved my problem. I found my account. I appreciate you.

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