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I need help finding which account I'm being billed for
WHERE CAN I TALK TO SOMEONE AT DROPBOX????????
I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even know I had an account.. I had to make one to try to find the support team... I need to find out what account is connected to my card!!!
I’m sorry to hear about this, LukasLarsen.
Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes?
If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.
Let me know what you find.
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- Nancy
Dropbox Community Moderator
It’s a bit odd, indeed. What I’d suggest as the next step, since your subscription is handled by a third-party service (in this case, Google) and not Dropbox, is to get in touch with their support team directly.
They should be able to locate the account for which you’re being billed and guide you from there.
If you still have any trouble after that though, please let us know here and we’ll check if there’s something else we can do.
- Nope.. that's why this is weird and I would like to talk to someone not over a public forum to see what is going on..
- Nope, I do not have any subscriptions for Dropbox, but I have been charged the last couple of months..
- Nancy
Thanks for checking, @LukasLarsen! It looks like the Dropbox account in question has been upgraded via Google Play then.
If you open your Google Play account, and follow these steps, are you seeing the Dropbox subscription you're being charged for, along with the option to cancel it?
- There is no transaction ID, it only says "Google Dropbox" ..
I have my banks reference number for the transaction but that's just numbers so probably not what you are looking for.. - Nancy
I’m sorry to hear about this, LukasLarsen.
Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes?
If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.
Let me know what you find.
