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Elizabeth15's avatar
Elizabeth15
New member | Level 2
1 month ago

I need help, I haven't received my refund.

On January 16, a charge was made to my card for an annual subscription that I did not purchase. That same day, I contacted Dropbox customer service and was told that a refund would be processed and t...
billing
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey Elizabeth15​, welcome to our Community! 

Thanks for the ticket number reference. I located your communication on our system. 

I think that since this case is related to account and payment sensitive information, it's best handled via email. I've pinged the agent investigating your case, and they'll get back to you as soon as possible. 

We appreciate your patience, while our team works to get to the bottom of this. Hang tight, and if you need anything else don't hesitate. 

Thanks a bunch!

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