Forum Discussion

_Pal1's avatar
_Pal1
New member | Level 2
5 years ago

I need help identifying an unknown Dropbox charge.

Hi, I have an unknown dropbox charge that appeared on via paypal.   I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000 so it does not work if I input it in the...
billing
Payments
Luc Fortin's avatar
Luc Fortin
Explorer | Level 3
5 years ago

Hello,
We had a payment of 179.23$ on our  credit card from Dropbox and we don't understand why, as we no longer have a subscription.

 

Please get back to us quickly,

 

Luc Fortin

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Luc Fortin, how are you today? 

Can you please try to locate the charge using the steps I provided in this thread? 

Let me know what you find.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!