Forum Discussion

lkhmeltonp's avatar
lkhmeltonp
New member | Level 2
2 years ago

I need to cancel my subscription and also get a refund. How??

I sent an email to cancel my subscription before my payment was taken from my account but it was not cancelled and the payment came out of my account. I need to cancel my account and get refunded. Ho...
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cancellations
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Unfortunately Dropbox doesnt accept email cancellations as they do not have an email inbox - there isnt even an email address you can use. 

 

You need to contact support via www.dropbox.com/support and ask for help. 

 

Help info is available here: https://help.dropbox.com/plans/refund

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