Forum Discussion

kwh98's avatar
kwh98
New member | Level 2
9 months ago

I need to change my payment from Playstore directly to Dropbox, but I can't find a way.

Hi,  So I've been planning to switch payment method from Playstore to Dropbox website (a credit card), since there's been some issues in my Google Playstore. Since this cannot be changed in the Dro...
billing
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi there, kwh98 welcome to our Community!

Your first step, which was cancelling the existing Dropbox plan from Playstore, was correct.

Since there's no way on your end to automatically switch from an in-app purchase to a direct subscription, cancelling the existing Dropbox plan from Playstore was the way to go about this.

The next thing you'd need to do would be to wait for the plan's renewal date in order for the account to get downgraded. Once you're on the Basic (free) plan, you can go to our plans page and resubscribe from there.

Please be aware that if your account is momentarily downgraded, Dropbox will not delete any of your files. If your Dropbox account becomes over quota all that should happen is that syncing stops. 

Would you mind clarifying what your plan page currently shows? 

Let me know more, and we'll take it from there. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!