Forum Discussion

thderhrt3's avatar
thderhrt3
Explorer | Level 3
9 months ago

I need to sync my paid account to both of my devices.

I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I ...
billing
Plans
upgrades
thderhrt3's avatar
thderhrt3
Explorer | Level 3
9 months ago

I did try this & IT DOESNT WORK

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Do you get any specific errors, or does the process fail when you try a specific step thderhrt3? 

Also, would you mind clarifying if you purchased your plan directly through Dropbox, or through Apple Store?

Feel free to let me know what your plan page reports.

  • thderhrt3's avatar
    thderhrt3
    Explorer | Level 3
    9 months ago

    It shows basic but I have a copy of my apple that shows I have a premium pay account. I need to have phone support NOW and if I don't have I need to know how to add it.

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