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sydskyk's avatar
sydskyk
New member | Level 1
5 months ago

I no longer have a billing history. I have PayPal emails proving I paid this month. What happened?

I have been a dropbox plus subscriber for nearly the last year yet today when I logged in, I no longer had any billing history (though I have paypal receipts showing that I paid each month) in addition, all of my files are gone (not even in the deleted folder). How is this possible?

Billing
Dropbox Plus
Payments

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi sydskyk, thanks for bringing this to our attention.

    Are you certain that you're logged into the correct Dropbox account? Do you have another email under which there could be an account?

    Did you recently join a Dropbox team? 

    Any other info or screenshots would be helpful!

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