Forum Discussion

Oskar111's avatar
Oskar111
New member | Level 1
11 months ago

I paid for a Dropbox Plus plan, but my upgrade doesn't reflect on my account.

Hey. I upgraded to Dropbox plus. The payment went through but Dropbox didn't acknowledge it. It still says I have basic subscription. I'm unable to contact Dropbox about this because I only have the ...
billing
Dropbox Plus
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Oskar111, I’m sorry to hear about this. 

Did you upgrade your Dropbox account via Google Play/iTunes perhaps? 

Is it possible that you accidentally upgraded another Dropbox account that’s linked to a different email address? If you’ve received a 12-digit transaction ID in your bank statement and you've paid directly via dropbox.com, you can use it on this page and double check this, too. 

Let me know what you find.

Oskar111's avatar
Oskar111
New member | Level 1
11 months ago

Hello Nancy. I only have a 10 digit transaction ID in my bank payment. It did not work to enter it in the link you provided.  I did not upgrade Dropbox via Google play or iTunes. I did it directly via the homepage. Any more advice? It's frustrating because I can't add new files to my Dropbox and I get messages that my files might get deleted... Yet I have paid for the upgrade...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I totally understand where you’re coming from. Can we go ahead and log you a ticket to the email address you see here then? 

    We’ll be able to further investigate this way.

    • Oskar111's avatar
      Oskar111
      New member | Level 1
      11 months ago

      Yes, please log me a ticket to the email address @ my personal account!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Thanks for the cooperation Oskar111 

        I've just sent you an email to investigate so please have a look at your inbox and we'll take it from there. 

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