Forum Discussion

Oskar111's avatar
Oskar111
New member | Level 1
11 months ago

I paid for a Dropbox Plus plan, but my upgrade doesn't reflect on my account.

Hey. I upgraded to Dropbox plus. The payment went through but Dropbox didn't acknowledge it. It still says I have basic subscription. I'm unable to contact Dropbox about this because I only have the ...
billing
Dropbox Plus
upgrades
Oskar111's avatar
Oskar111
New member | Level 1
11 months ago

Hello Nancy. I only have a 10 digit transaction ID in my bank payment. It did not work to enter it in the link you provided.  I did not upgrade Dropbox via Google play or iTunes. I did it directly via the homepage. Any more advice? It's frustrating because I can't add new files to my Dropbox and I get messages that my files might get deleted... Yet I have paid for the upgrade...

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

I totally understand where you’re coming from. Can we go ahead and log you a ticket to the email address you see here then? 

We’ll be able to further investigate this way.

  • Oskar111's avatar
    Oskar111
    New member | Level 1
    11 months ago

    Yes, please log me a ticket to the email address @ my personal account!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Thanks for the cooperation Oskar111 

      I've just sent you an email to investigate so please have a look at your inbox and we'll take it from there. 

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