Forum Discussion

Oskar111's avatar
Oskar111
New member | Level 1
11 months ago

I paid for a Dropbox Plus plan, but my upgrade doesn't reflect on my account.

Hey. I upgraded to Dropbox plus. The payment went through but Dropbox didn't acknowledge it. It still says I have basic subscription. I'm unable to contact Dropbox about this because I only have the ...
billing
Dropbox Plus
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

I totally understand where you’re coming from. Can we go ahead and log you a ticket to the email address you see here then? 

We’ll be able to further investigate this way.

Oskar111's avatar
Oskar111
New member | Level 1
11 months ago

Yes, please log me a ticket to the email address @ my personal account!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the cooperation Oskar111 

    I've just sent you an email to investigate so please have a look at your inbox and we'll take it from there. 

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