I paid for a Dropbox Plus plan, but my upgrade doesn't reflect on my account.

Hi Hsss, let's jump right into this!

How exactly did you upgrade your Dropbox account? Did you do it via the Dropbox website, or via iTunes/Google Play? 

Is it possible that you accidentally upgraded another Dropbox account that’s linked to a different email address? Also, are you able to see any payments on your account from this page?

This will help me to assist further!

Hi Megan, I did it through the website. I can see the payment on the same account, and when it ask me to upgrade I hit ok, it direct me to another page saying I already have plus. But I when click on my name it says basic with low storage. Thanks

Megan, I got the storage issue resolved, but when I try to contact support, it still says that I have a basic plan and not allowed to get the support for the plus plan. Please advise

Hey Hsss, just checking in to see if you're still having this issue!

Hi Hannah,

Yes I still have that issue. The system doesn't recognize my subscription and doesn't allow me to contact support 

Hi Hsss, I just sent you an email. 

Reply back to me, and we'll continue investigating there. Thanks! 

Thanks Megan. I responded