Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Nodijk's avatar
Nodijk
Explorer | Level 4
1 month ago

I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet.

Dropbox  plus Payment Method ideal How did you upgrade? Via website after login on account Question or Issue I just paid for an upgrade on my subscription via iDEAL from basic to plus...
Dropbox Plus
Payments
upgrades
Nodijk's avatar
Nodijk
Explorer | Level 4
1 month ago

Thanks Rich 

ideal is a realtime transfer with immidiate  confirmation…. So would be strange it takes a couple of days.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 month ago

I've seen it mentioned many, many times on various sites that iDEAL payments can often take days to settle, and not just for Dropbox. Even Google's AI overview offers similar information.

iDEAL payments are usually fast but can get delayed due to bank holidays, technical glitches (like loading issues), or specific merchant/payment provider processing, often resolving within 1-3 business days ...

I'd give it a day and then reach out to Support if you don't see any movement. Once you do, reply back here with the ticket number and a Dropboxer may be able to check the ticket for you.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!