Forum Discussion

renanveloci's avatar
renanveloci
New member | Level 1
10 months ago

I paid for a yearly Plus plan, but my Dropbox account has been downgraded.

Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?
downgrade
Dropbox Plus
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey renanveloci, thanks for posting on our forum today. 

Have you checked with your bank to make sure there were no issues with your transaction? 

Other than that, I’d suggest opening a ticket so that we can investigate this further. 

Please let me know once you’ve confirmed with your bank and I can log a ticket for you to the email address that’s linked to your Community profile. 

Give me a nudge when you have more updates.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!