We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I paid for a yearly Plus plan, but my Dropbox account has been downgraded.
Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?
Hey, Nancy! Thanks for your reply.
Everything is normal with the transaction, since it's a one time only payment and I've been using the Dropbox plan since January normally.
I have some thoughts on what could have happened. I'm DJ and I started a subscription plan at Rekordbox DJ, a software by Pioneer DJ.
One of their services included in the plan is “Cloud Option”, which is a “1TB of cloud storage and cloud-related functions powered by Dropbox”.
I tought I was gonna get 1Tb of extra space, but my 2Tb personal plan was switched to this one. Once I realized that this mistake was made, I removed my account from their “team” and switched back to my plan.
After that, I realized that my account 2Tb Dropbox Plus plan was cancelled.
Ps: I already opened a ticket to the Dropbox team, but I had no replies until now.
Thanks once again :)
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi again, renanveloci! Thanks for the additional details.
I had a look into our system and I can see your email has reached an unmonitored queue.
Can I go ahead and log a ticket for you instead to the email address that’s linked to your Community profile here?
