Forum Discussion

renanveloci's avatar
renanveloci
New member | Level 1
10 months ago

I paid for a yearly Plus plan, but my Dropbox account has been downgraded.

Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?
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renanveloci's avatar
renanveloci
New member | Level 1
9 months ago

Hey Megan! I replied to your e-mail. Do you have any updates? I really need my account to be working ASAP, please. Do you know if my files will be deleted? :(

Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey renanveloci!

I've received your email and will get back to you as soon as possible, in order for us to check the case internally. 

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