Forum Discussion

Elinelin's avatar
Elinelin
New member | Level 1
12 months ago

I paid for the Dropbox Plus plan, but I'm still on the Basic plan

I paid for a year in september, but still have the basic plan. I cannot get support, becausa I am on the basic plan even though I paid for it.  Please help. 
billing
upgrades
Elinelin's avatar
Elinelin
New member | Level 1
12 months ago

yes of course. i talked to your chat bot. but i have no transaction id. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    In that case, can we reach out via email to have a further look internally Elinelin? 

    • Elinelin's avatar
      Elinelin
      New member | Level 1
      12 months ago

      Please email me. I have not recieved an email and I really need help quite soon. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        I just reached out to your Community-linked email address Elinelin. 

        Reply back to me, and we'll take it from there. Thanks!

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