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JeffZ's avatar
JeffZ
New member | Level 2
2 years ago
Solved

I Purchased Upgrade But My Account Hasn't Recognized it Yet

Hi there community,

 

I am fairly new to Dropbox and so I know I'm doing something wrong.  First, I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.  However, it still says I'm out of space.  I've shut down dropbox and reloaded it and I don't know what to do next.  I'm sure I'm missing something but I can't connect the new space I've purchased to the account.  Can someone please provide the steps necessary to do this and keep in mind, the more simple, the better.  

 

thanks Jeff

Plans
  • JeffZ's avatar
    JeffZ
    2 years ago

    Hi Walter, thank you for jumping in.  Dwight at support helped me figure that out, that I upgraded with the wrong email address.  So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.  Thank you again.  Jeff

6 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    JeffZ wrote:

    I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.  However, it still says I'm out of space.

    How did you upgrade? Was it through the Dropbox website or on a mobile device (app store/in-app purchase)? Did you use a credit card, PayPal, etc. (no specifics)?

  • JeffZ's avatar
    JeffZ
    New member | Level 2
    2 years ago

    Hey Rich, 

     

    Thank you for responding.  It was on the dropbox website and they sent me a confirmation.  I used a credit card.  I'm deducing the following:  Either the app hasn't downloaded properly to my macbook pro or I'm doing something else wrong.  Inside my dropbox website account it still says "view upgrades" and I'm like, "I upgraded!" I hope this is enough info for you, I'm lost.  Thanks, Jeff.

  • JeffZ's avatar
    JeffZ
    New member | Level 2
    2 years ago

    Hi Rich,

     

    I figured this out.  I upgraded to the wrong account.  I have two email addresses and inadvertantly upgraded to the incorrect one.  My bad. Does it help you if I say "situation solved' or whatever that button is that closes the issue?  Sorry again to trouble you.  It was cool of you to reach out.  Jeff

  • JeffZ's avatar
    JeffZ
    New member | Level 2
    2 years ago

    Hi Walter, thank you for jumping in.  Dwight at support helped me figure that out, that I upgraded with the wrong email address.  So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.  Thank you again.  Jeff

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries JeffZ - I'm glad to hear it's sorted now.

     

    Take care and see you around the Community!  

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