Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ApoorvaSingh753's avatar
ApoorvaSingh753
New member | Level 2
2 years ago
Solved

I requested for refund got downgrade but no refund.

I made a request of Refund after I tried their premium service which keep making mistakes of storing my files not completely can't even fill 120 gb worth of Data out of 1 TB always missing out or crashing page so I asked for refund I got downgrade so I can't chat support anymore but my money never arrived to my bank its 3 days now this is insane I demand my money back to me asap.

billing
cancellations
Payments
Refunds
  • Megan's avatar
    Megan
    2 years ago

     Hey ApoorvaSingh753, welcome to our Community! 

     

    Keep in mind that in general it takes 3 to 5 business days for a refund to be processed by payment vendors.

     

    Have you tried accessing the receipt directly from this page?
     

    I'd also suggest that you contact your bank for further info about this. 

     

    I hope this clarifies!

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

     Hey ApoorvaSingh753, welcome to our Community! 

     

    Keep in mind that in general it takes 3 to 5 business days for a refund to be processed by payment vendors.

     

    Have you tried accessing the receipt directly from this page?
     

    I'd also suggest that you contact your bank for further info about this. 

     

    I hope this clarifies!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!