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Forum Discussion

MeganJohnston 's avatar
MeganJohnston
New member | Level 2
2 years ago
Solved

I haven't received a refund for my Essentials plan, but it's been downgraded.

I’m tried to cancel my Essentials subscription before I was charged but too late, and since I heard Dropbox never gives refunds, I’d like my essentials plan back but it won’t let me without purchasing again? Absolutely not.

Very frustrated and would love some help since I can’t contact anyone directly.

cancellations
downgrade
Refunds
  • MeganJohnston 's avatar
    MeganJohnston
    2 years ago
    Oops! Nevermind, they did refund me even though I didn’t ask initially but excellent. thanks anyways for your help

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey meganjohnston, thanks for posting here today. 

     

    Can you send me a screenshot of what you see here and here? 

     

    You can attach them both in this thread by clicking on the following button: 

     

     

    We can go from there.

  • MeganJohnston 's avatar
    MeganJohnston
    New member | Level 2
    2 years ago
    Oops! Nevermind, they did refund me even though I didn’t ask initially but excellent. thanks anyways for your help

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