Forum Discussion

simon8783's avatar
simon8783
Explorer | Level 3
2 years ago

I seem to be having problems stopping a cancellation of a Family plan

We inadvertently cancelled our existing family plan a few weeks ago.  But we now seem to be having problems stopping that cancellation which is due to happen in a few days.  When we go to the account...
cancellations
FAQ
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi simon8783, thanks for bringing this to our attention.

 

Could you clarify how you are able to stop the cancellation of the Family plan, since this isn't an option available by Dropbox?

 

This will help me to assist further!

simon8783's avatar
simon8783
Explorer | Level 3
2 years ago
We also have tried re-subscribing but it will not accept payment after we submit our card details !!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, as you're still on the Family plan and it hasn't yet cancelled, please could you contact the support team directly from this link and explain that you wish to revert the cancellation if possible.

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