I subscribed for Plus but my account is still registering as Basic.

Question

Subscribed for Plus an hour ago to access another folder that has 700+ GB of data. Transaction went through and the account should now be Plus, but it's not. I tried to copy the folder to my account but that didn't go through no matter how many attempts, so I just joined the folder, it loaded for a bit the hit me with a "You're out of storage!" message. No, I am not out of storage, I literally just upgraded for 2 TB worth of it. I did it over and over but nothing changed. Logged out of my account then back in again, still the same. Closed my browser and quit the app, still the same.

When I click on my profile icon it says my account only has 2GB of storage. I went over everything on my account and found some dumb errors.

First thing I did was click on "Upgrade" and it says my current plan is Plus, then why isn't it acting like it?

When opening the settings it opened to personal account and I found that my current plan is basic? I clicked on "Upgrade to Plus", then it sends a message that I already am in Plus, and it says that I already use Plus. I went back to the setting but it's back to just being basic again. I also did this process a few times, still the same.

Image below is after I clicked "Upgrade to Plus".

Then lastly I opened "Manage Account" and found this.

Please fix this issue with my account as soon as possible, files inside are needed within a few days and it might also take a few days to download everything to my local storage.&nbsp;

Megan · Answer

Hey EmJei, welcome to our Community!
I'd be happy to look into this for you, but I'm going to need some account-specific info and more tools.
Would it be okay for me to send you an email, in order for us to have a closer look?
Keep me posted!&nbsp;

dkm1 · Answer

Hey&nbsp;EmJeiWe have fixed the issue. Thanks for bringing this up. Can you confirm if you are able to check your state and confirm if its fixed on ur end.