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user07382's avatar
user07382
New member | Level 2
2 months ago

I switched to an annual Plus plan, but I'm still back on Basic. How is this possible?

Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone.  I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrad...
billing
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey there, user07382​, welcome to our Community! 

Have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

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