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user07382's avatar
user07382
New member | Level 2
2 months ago

I switched to an annual Plus plan, but I'm still back on Basic. How is this possible?

Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone.  I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrad...
billing
Plans
upgrades
user07382's avatar
user07382
New member | Level 2
2 months ago

Hi Megan,
Thank you for the tip! 
I have just created a Ticket #25841866.
Thanks a lot for your support! :)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi user07382, thanks for that! 

    I just replied back to the email, I'll see you there.

    Thanks a bunch! 

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