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CA28's avatar
CA28
New member | Level 1
2 months ago

I upgrade the wrong Dropbox account, what can I do?

By mistake I renew my Dropbox on the secondary dropbox (email 2)account which I never use. Thus my working dropbox account (email 1) is soon to be canceled . How to solve this issue  ?

Thanks

 

cancellations
Payments
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi CA28, thanks for bringing this to our attention.

    As it isn't possible to transfer a payment from one Dropbox account to another, I'd recommend contacting the support team from the Email 2 account here, to see what else can be done with the payment.

    Regardless, you would need to manually renew Email 1 to prevent the current subscription there from expiring.

    If you need any further assistance, please let me know!

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