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Forum Discussion

bnz's avatar
bnz
New member | Level 2
14 days ago

I upgraded but instead of 3TB, it seems that I have 4.5GB. Why?

I have upgraded my account, but the new quota still hasn't applied.
When I open my account & subscription page it states I should have 3 TB, but my "personal account" (I only have one) still lists my quota as 4.5GB.
As of now I cannot even access the elusive professional account with the higher quota.

Plans
Storage space
upgrades

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    Hey bnz​, let's jump right into this! 

    Would you mind checking your account's plan page, and letting me know what you see there too? 

    When did you upgrade your account, and was it directly through our website? 

    Let me know more, and we'll take it from there! 

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