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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Tony84, welcome to our Community! 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails? 

If you have the transaction ID that is linked to your charges, you can also take a look here. 

Keep me posted for any updates! 
Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I don't know what happend wrong, but i got my money back from dropbox.

Greetings, Tony

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    I am glad to hear that Tony! 

    For anything else you might need, we're here to help. 

    Cheers! 

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