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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
lex2's avatar
lex2
Explorer | Level 4
4 years ago
@nancy yes i upgraded from the actual dropbox app because it told me i have no space, yes i used my card and got a receipt in my bank saying 11.99 was taken from apple and if i go in my subscriptions on my phone it shows that i have a subscription with drop and i will be charged again March 29,2022 which would be the next month since i purchased it yesterday
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi lex2, how are you today? 

It sounds possible that you upgraded a different account than the one you're using. 

Have you tried contacting Apple in order for them to help you locate where the charge is coming from?
  • lex2's avatar
    lex2
    Explorer | Level 4
    4 years ago
    i only 2 accounts and i logged into both and it’s still says there basic accounts and that i should upgrade
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      I'd be happy to reach out to you via email in order for us to look into this lex2. 

      Would that be okay?
      • lex2's avatar
        lex2
        Explorer | Level 4
        4 years ago
        yes Megan my email is [email removed as per Community Guidelines

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