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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Megan
Dropbox Community Moderator
Dropbox Community ModeratorI'd be happy to reach out to you via email in order for us to look into this lex2.
Would that be okay?
Would that be okay?
- Can someone please help, i paid $11.99 for the 2tb upgrade and it’s not registering in my account, it still says basic. I upgraded through the dropbox app and don’t have any other accounts i got charged right away and in my apple subscriptions it shows that i’m subscribed to dropbox and the next payment will be in march. Yes it’s okay to email me i just want to get this resolved l [email removed as per Community Guidelines]
- I as well need some help [email removed as per Community Guidelines]
- MeganHi lil me, I'd be more than happy to help!
Do you face the same issue as the rest of the users in this thread?
If so, have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge?
Let me know more. I am having this exact issue - have been paying since April last year and now my dropbox is telling me it is full and that I am way over the storage limit. Please help?
- Hannah
Hey sophm, thanks for the nudge here.
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?
if you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.
Let me know how it goes.
Hello, I am experiencing the same thing. Please help me.
Hello, I am experiencing the same thing. Please help me.
[removed per Community Guidelines]- Nancy
Hey Elijah12, I hope you’re doing well!
Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead?
Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.
Let me know when you’ve got more updates.
- Hi Nancy, thank you for your reply!
It was through the App Store, from an upgrade link that popped up within the IOS Dropbox app.
Thank you for the helpful info! - Nancy
No problem, Elijah!
In case you haven’t already tried these steps, can you give them a go and let me know if they help?
Aside from that, did you receive a receipt from Apple after purchasing your plan?
