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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
lex2's avatar
lex2
Explorer | Level 4
4 years ago
yes Megan my email is [email removed as per Community Guidelines
lex2's avatar
lex2
Explorer | Level 4
4 years ago
Can someone please help, i paid $11.99 for the 2tb upgrade and it’s not registering in my account, it still says basic. I upgraded through the dropbox app and don’t have any other accounts i got charged right away and in my apple subscriptions it shows that i’m subscribed to dropbox and the next payment will be in march. Yes it’s okay to email me i just want to get this resolved l [email removed as per Community Guidelines]
  • sophm's avatar
    sophm
    New member | Level 2
    4 years ago

    I am having this exact issue - have been paying since April last year and now my dropbox is telling me it is full and that I am way over the storage limit. Please help?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey sophm, thanks for the nudge here. 

     

    Is it possible that you're paying for a different Dropbox account than the one you mainly use?

     

    Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?

     

    if you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.

     

    Let me know how it goes.

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