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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
lex2's avatar
lex2
Explorer | Level 4
4 years ago
yes Megan my email is [email removed as per Community Guidelines
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey lex2, I just sent you an email! 

Feel free to reply back to me, so we can look into it. 

Cheers!
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi lil me, I'd be more than happy to help! 

    Do you face the same issue as the rest of the users in this thread? 

    If so, have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge? 

    Let me know more.
  • Elijah12's avatar
    Elijah12
    Explorer | Level 4
    4 years ago

    Hello, I am experiencing the same thing. Please help me. 

  • Elijah12's avatar
    Elijah12
    Explorer | Level 4
    4 years ago

    Hello, I am experiencing the same thing. Please help me. 

    [removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Elijah12, I hope you’re doing well! 

     

    Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead? 

     

    Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.

     

    Let me know when you’ve got more updates.

  • Elijah12's avatar
    Elijah12
    Explorer | Level 4
    4 years ago
    Hi Nancy, thank you for your reply!
    It was through the App Store, from an upgrade link that popped up within the IOS Dropbox app.
    Thank you for the helpful info!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No problem, Elijah! 

     

    In case you haven’t already tried these steps, can you give them a go and let me know if they help? 

     

    Aside from that, did you receive a receipt from Apple after purchasing your plan?

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