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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Hi,
So it is just a basic account so when it said it was full I upgraded to the next possible option and under my subscriptions itâs listed there but still says I need more space, Iâm out of space. There is no charge yet because it says I can try for 30 days and then after that I will be charged.
So it is just a basic account so when it said it was full I upgraded to the next possible option and under my subscriptions itâs listed there but still says I need more space, Iâm out of space. There is no charge yet because it says I can try for 30 days and then after that I will be charged.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi rmc40, thanks for checking back!
I'm afraid that since your plan is listed as the "basic" one, then your trial has either ended, or it never went through.
Feel free to add a screenshot in your next reply of what you see under your plan page.
I'm afraid that since your plan is listed as the "basic" one, then your trial has either ended, or it never went through.
Feel free to add a screenshot in your next reply of what you see under your plan page.
- So after I signed up it said there was an error but didnât think anything of it. I only signed up a couple days ago so itâs not expired. If I end it I wonât be able to get another 30 day free trial will I?
- HannahHey rmc40, sorry to jump in here!
If you got an error, it's possible that the trial never went through.
Or do you see that you're on a trial somewhere in your account?
Also, where did you start the trial from? The Dropbox site or the mobile app?- Hello,
The more help the better because Iâm so frustrated. Under my subscriptions it shows that Iâve signed up for the subscription and Iâm under the trial period. I signed up directly from the Dropbox app. After I did it which was 4 or 5 days ago it said there was an error but it still shows I have the subscription(trial) but my Dropbox still shows full and unable to add anything. I was worried because I usually only use Dropbox for certain work projects and right now I really need it but if I cancel the subscription it basically says Iâll still have it for the full 30 days¬hing will change. I have no clue what to do??? Any help as much help is much appreciated!!!! Thank you!!!
