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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi lil me, I'd be more than happy to help! 

Do you face the same issue as the rest of the users in this thread? 

If so, have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge? 

Let me know more.

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