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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi rmc40!

Due to the way that App Store purchases are handled, I have to redirect you back to Apple in order to pursue a refund.

Please follow the steps below to contact Apple regarding a refund:  https://support.apple.com/kb/HT204084

If you have any other questions, let me know.
rmc40's avatar
rmc40
Explorer | Level 3
4 years ago
Thanks!

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