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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
4Play 's avatar
4Play
New member | Level 2
4 years ago
Hello, community,
I am from India. I made a payment on the 13th of May towards my subscription degradation through the UPI portal. And it is not updated yet in my account and at that time I thought it might be an error and I will get a refund automatically.
Now I cannot raise a query as dropbox hasn't included a UPI-based tracking system yet.
I want a refund for this transaction.
And Dropbox support is spinning me in circles without any conclusions to my problem.
Please help me get through to a support person to raise my complaint.
Please
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi @4Play, let's see what we can find on this! 

 

Can you walk me through the steps and platform you followed when you tried to pay? When you say you paid using the UPI portal, can you let me know more? 

 

If I were you, I'd also try to locate the payment, using our self-serve look-up tool right here.

 

Let me know the results! 

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