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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
lex2's avatar
lex2
Explorer | Level 4
4 years ago

i recently upgraded to the 2tb and it took the $11.99 out my account instantly. In the app it’s still showing i’m basic account and i even went to restore purchases and still nothing . What do i do

Anastasia7777777's avatar
Anastasia7777777
Explorer | Level 3
4 years ago

Hello! I have a problem with payment. 2 hours ago I payed for a year Tarif for dropbox plus from my telethon. not by card - money was debited from the phone account. but the money still has not come to dropbox account. number of transaction 372299408711 - but dropbox can't find it. phone operator said money had been debited.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Anastasia7777777, how are you today?

     

    According to your bank statement, was the charge made to Dropbox, iTunes, or Google Play?

     

    Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps?

     

    Keep me posted! 

    • Anastasia7777777's avatar
      Anastasia7777777
      Explorer | Level 3
      4 years ago

      You are Genius!!!!! the charge was made to iTunes

      I did what You have advised and account saw payment. Thank You Very Much!!!!!!!!!!

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