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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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upgrades
sophm's avatar
sophm
New member | Level 2
4 years ago

I am having this exact issue - have been paying since April last year and now my dropbox is telling me it is full and that I am way over the storage limit. Please help?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey sophm, thanks for the nudge here. 

 

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

 

Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?

 

if you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.

 

Let me know how it goes.

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