Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Dissed off User NZ's avatar
Dissed off User NZ
Explorer | Level 3
4 years ago

I need help as I never hear anything back from support or lack there of.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Dissed off User NZ, I'd be happy to help!

 

Is it possible that you accidentally upgraded the wrong Dropbox account?

 

Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?

 

Keep me posted on the results! 

  • Dissed off User NZ's avatar
    Dissed off User NZ
    Explorer | Level 3
    4 years ago

    No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase.
    Aldo I believe I only have one account.
    My email address that I would be signing in on is [email removed as per Community Guidelines] 
    Regards
    Grant Allen

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Dissed off User NZ, let's see what I can do to help!

       

      I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.

       

      Cheers! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!