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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Elijah12's avatar
Elijah12
Explorer | Level 4
4 years ago
Hi Nancy, thank you for your reply!
It was through the App Store, from an upgrade link that popped up within the IOS Dropbox app.
Thank you for the helpful info!
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

No problem, Elijah! 

 

In case you haven’t already tried these steps, can you give them a go and let me know if they help? 

 

Aside from that, did you receive a receipt from Apple after purchasing your plan?

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