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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Ratme's avatar
Ratme
Explorer | Level 3
4 years ago

Hello, I also need help, I renew the annual subscription via Apple Subscriptions like todos los aƱos. This time they will charge me but they will reduce me the dropbox storage space. Please help!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Ratme, I'm here to help! 


Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end? 

 

Keep me posted, and we'll take it from there!

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