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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
MorgesPainting 's avatar
MorgesPainting
Explorer | Level 3
4 years ago
I upgraded Dropbox through App Store in IOS, but the app still says basic. I deleted, reinstalled, restored purchases. It all failed. Even though if I go to manage subscriptions in Apple settings it says I have Dropbox professional, in the app it says I have basic. When I go to upgrade in the app it says im already subscribed.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Have you tried tapping on 'restore purchases' ?

  • MorgesPainting 's avatar
    MorgesPainting
    Explorer | Level 3
    4 years ago
    Yes it gives an error code 409

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