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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Renewed subscription via App Store, still on the free plan. How did Dropbox become such a lost company?
Instead of focusing on features nobody in the world cares about, why don't they get their act together, and go back to making a file sync software that actually works?
They can't even keep track of billing and payments!
hey, maybe u must contact admin dropbox from twitter, they are fast respone in there
- Hello, I purchased an annual subscription for a plus account, but it’s not showing up in the app. My account remains basic, even though my bank account is showing that the $130 went through. I tried to restore purchases, signing in and out, and deleting the app. Is there anyway to fix this? Reading from a couple articles shows that this problem has been going on for a couple months for a lot of people. Has anybody found an applicable solution to this?
- Hannah
Dropbox Community Moderator
Hey Lola136, do you mean that you upgraded the wrong account?
Or did you just use the wrong email, when you created the account?
If the latter, you can simply change the email address of your account by following the steps in this article.
As for you Elijah12, I'm sorry to see you're having trouble upgrading your account.
Can we send you an email, so we can investigate further?
Thank you for your response Hannah. I updated the wrong account - it should be [email addresses removed per the Community's Guidelines]
What can I do?
