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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
MorgesPainting 's avatar
MorgesPainting
Explorer | Level 3
4 years ago
Yes I tried that. I even deleted the app, canceled the subscription, re installed, then re subscribed. Still the same
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey MorgesPainting  - sorry to jump in here, but have you made sure that you're using the exact same email address for the Dropbox mobile app and for the App Store on your iOS device? 

 

  • MorgesPainting 's avatar
    MorgesPainting
    Explorer | Level 3
    4 years ago
    The email for my Dropbox and my Apple ID are different, but it’s the only drop box account I have.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi @MorgesPainting, would it be okay for me to reach out internally by sending you an email, in order for us to have a look into this there? 

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