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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the update here.

 

So, there are two ways you can now go about this.

 

You can login to the account that is currently a free one and change the email to a third email address you have access to.

 

This will free up the email address of the free account, so you can use it for the account that's currently the paid one.

 

Otherwise, you can login to the paid account, chat in with our support team, let them know what happened and they should also be able to help you.

 

Let me know if you have any questions.

Lola136's avatar
Lola136
Explorer | Level 3
4 years ago

I upgraded the wrong dropbox account - can I merge both accounts?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Lola136, currently it isn't possible to merge personal Dropbox accounts, only for two Dropbox Business teams.

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