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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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rmousa's avatar
rmousa
New member | Level 2
4 years ago

Hi!

 

I upgraded to Plus (monthly) in my webbrowser and paid with iDeal. In my bank account I can see that the money is transferred. However, my dropbox is not updated to Plus and is still saying my storage is full and I need to upgrade. I also didn't receive an invoice or receipt or an email about this. 

 

What to do?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
rmousa wrote:

I upgraded to Plus (monthly) in my webbrowser and paid with iDeal. ... However, my dropbox is not updated to Plus ...

You likely need to wait a bit for the transaction to clear/finish processing. iDeal may have deducted the funds, but Dropbox might not have received them yet.

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