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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
We paid for an upgrade on my account but the money went off the bankaccount however the upgrade did not happen.
The chatbox is frankly extremely un-helpfull, there is zero customer support.
We have a bank slip that supposedly has this dropbox alphanumerical code on it, but we cannot see it on there. then the billing request help doesn't have an option for IDEAL and debit cards.
Send an email to dropbox business and got back the most unhelpful reply to go the support portal that doesn't tell you anything.
Rich
Super User II
Super User II
potato-byte wrote:
the billing request help doesn't have an option for IDEAL and debit cards.
If you made the payment by a bank transfer through a third-party, you likely need to wait for the payment to not only clear your bank, but make it to Dropbox as well. It likely takes a couple of days.
