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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
meredith rose's avatar
meredith rose
Explorer | Level 3
3 years ago

Hi---I paid for a plus subscription on 2/7/2023 and then do not have it. I am protesting the charge to my visa. I want dropbox plus and do not want to pay for another yearly sub. Can you give me a phone or someone who can help me at dropbox?

Renate Kluin 's avatar
Renate Kluin
Explorer | Level 3
3 years ago
Yes that’d be great.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, renate Kluin .

     

    I just sent you an email, so we can continue looking into this there.

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