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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
I have been charged for my subscription (my account lapsed as I had no money in the right account at the time) yet my account still shows as basic and has for 2-3 weeks. It's affecting my ability to work. How can I get this issue resolved? I'd also like a refund for the time I've not been able to use my account normally.
Cheers.
It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.
As my account isn’t showing that I’m paying for the premium plan, Im unable to talk to any dropbox customer service person.
This is so frustrating. Does anyone have any suggestions as to how to reach drop box customer service?
As my account isn’t showing that I’m paying for the premium plan, Im unable to talk to any dropbox customer service person.
This is so frustrating. Does anyone have any suggestions as to how to reach drop box customer service?
- Rich
Super User II
Araye77 wrote:
It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the account you're signing in to.
